Privacy Policy

At SMEGA (SME GrowAfrica), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services. Our commitment is to maintain the confidentiality, integrity, and security of your data.

1. Introduction

This Privacy Policy applies to all users of our website, services, and applications. By using our services, you agree to the terms outlined in this policy. If you do not agree with these terms, we recommend that you discontinue the use of our services.

2. Information We Collect

2.1 Personal Information

Name, address, email address, and phone number.
Identification documents and other necessary personal details for our programs and regulatory compliance.
We may collect donation information in future.

2.2 Service Usage Data

Log data, including IP address, browser type, and device information.
Communication records, including emails, phone calls, and chat interactions.

3. How We Use Your Information

3.1 Service Provision

To deliver our services, and manage customer accounts.
To process transactions and provide customer support.

3.2 Communication

To send service-related updates, notifications, and promotional materials.
To respond to inquiries and resolve issues.

3.3 Improvement and Personalization

To enhance our services based on usage patterns and feedback.
To personalize your experience on our website and improve our offerings.

3.4 Legal and Compliance

To comply with legal obligations and regulatory requirements.
To protect our rights, property, and ensure the safety of our operations.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and government agencies.

4.2 Legal Requirements

We may disclose your information to comply with legal obligations, respond to legal processes, and address regulatory requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

6. Your Rights

6.1 Access and Correction

You have the right to access the personal information we hold about you on file, and request corrections if necessary.

6.2 Withdrawal of Consent

You can withdraw your consent for data processing at any time, subject to legal and contractual restrictions.

6.3 Deletion

You can request the deletion of your personal information, subject to legal and contractual restrictions.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies in future to enhance your experience on our website, analyze usage patterns, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, communicating directly with you.

9. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@smegrowafrica.com
Phone: +233 (24) 652 4158

Thank you for trusting SMEGA with your personal information. We are committed to safeguarding your privacy and ensuring the security of your data.